The list excludes divisions of multinationals that provide services to its regional offices from Costa Rica, for example support in areas of finance and human resources. And VMWare plans to have 400 employees by 2015, providing added value service to its virtualization software.Ĭurrently there are 27 companies classified as call centres in Costa Rica. P&G also inaugurated last month its logistics planning centre. CINDE director, Gabriela Llobet explains that IBM inaugurated last month its security centre. While basic service centre operators might take a hike, others like IBM, Procter & Gamble and VMWare for example, that require specialized services are choosing Costa Rica. “When a call centre like Star Tek is very focused on selling customer support services and announce they are moving to Honduras, I think they are sending a clear message that the operational cost is fundamental,” explains Mora. Just contact Bart and he’ll set it up.According to Alexander Mora, Foreign Trade minister, companies like Star Tek look to operate at the lowest cost possible. ![]() Call center tours take approximately 45 minutes. ![]() Heck, we’ll even arrange transportation for you. Have a trip to Costa Rica planned? Need a reason to plan one? We invite you to take a tour of our call center in Costa Rica. They are experienced in all aspects of the call center’s operations. ![]() The offshore call center’s supervisors consist mainly of former CSRs who worked their way up the ladder. Our Costa Rican call center enjoys an incredibly low turnover rate with many employees working for Centrinex since it was started nearly five years ago. Centrinex officers frequently visit the offshore call center, though their primary focus remains here in the U.S. Centrinex has an associate living in Costa Rica full-time to oversee the call center’s processes. The Central American call center is operated and run just like the one in the Midwest. The differences between our Costa Rican and Kansas call centers are barely noticeable. With small time commitments and favorable pricing, why not? If you currently have your own call center operation, what better way to supplement and back-up your organization than with CSRs in a different part of the world? It’s a pretty safe bet there won’t be snowstorms in San Jose any time soon.
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